Aurax Massage Dubai: PRIVACY & TREATMENT CONFIDENTIALITY POLICY
At Aurax Massage Dubai, we specialise in sports recovery and deep-tissue therapy for athletes, fitness professionals, and high-performance individuals. Protecting your physical data, session records, and personal information is a core part of how we operate. We comply fully with UAE Personal Data Protection Law (PDPL) and applicable UAE wellness regulations.
DATA WE COLLECT
To calibrate your recovery sessions accurately, our specialists may collect details about your training load, postural condition, or prior muscular injuries. We also collect your name, phone number, building name, and room or apartment number solely for dispatch and session coordination. No unnecessary personal data is requested.
HOW WE USE YOUR DATA
Your information is used exclusively for:
– Booking confirmation and therapist dispatch
– Session planning and physical assessment
– Internal records linked to your booking reference number
Your data is never sold, rented, or shared with third-party marketers.
DATA RETENTION PERIOD
Your personal data — including name, contact number, and session notes — is retained for 100 days from the date of your last session, calculated from your booking reference date. You may request full deletion of your data at any time before this period expires by contacting us via WhatsApp or email. All verified deletion requests will be processed within 7 business days.
ROUTING DATA DELETION
Sensitive access details — including gate codes, hotel room numbers, and floor access instructions — are permanently purged from our active dispatch boards immediately upon completion of your session. This data is never archived or stored beyond the day of service.
ENCRYPTED DISPATCH LOGISTICS
Your personal contact number and GPS coordinates are managed by our central dispatch team only. Therapists receive navigational routing only — never your full personal profile. Dispatch data is processed on secured internal systems and is not accessible by unverified staff.
COOKIES & WEBSITE TRACKING
Our website (auraxmassagedubai.com) uses cookies and standard analytics tools to understand how visitors interact with our site. This may include session duration, page views, and general geographic region. We do not use cookies to collect personal health data, financial details, or any information shared during a booking.
You may disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to book a session via WhatsApp.
Note: We use analytics solely to improve our website — this is entirely separate from your treatment data, which is never connected to any tracking tool.
YOUR RIGHTS
Under UAE data protection law, you have the right to:
– Access the personal data we hold about you
– Request corrections to inaccurate data
– Request full deletion of your data
– Withdraw consent for data use at any time
To exercise any of these rights, contact us using the details below.
CONTACT FOR DATA REQUESTS
For all privacy-related requests, please reach us via:
WhatsApp: [+19713142413]
Email: [info@auraxmassagedubai.com]
All data requests will be acknowledged within 2 business days and resolved within 7 business days.
